Frequently Asked Questions

Where can I use my Far Infrared Heating Panel?

Our heating panel is suitable for any indoor area that needs to be warm. They are perfect for living rooms, bedrooms, dining rooms, hallways and even bathrooms. They are also ideal for businesses, offices, commercial premises, shops, schools, hospitals, health centres, gyms, caravans, workshops, halls etc.

Where can I put my Far Infrared Panel within my room?

Your heating panel can be free standing using a special pair of feet (see Accessories). This gives you the flexibility to move it to whichever room you want to heat. Alternatively, they can be mounted on the ceiling on the wall.  Due to their stylish design and ability to be painted or printed, they are unobtrusive and can blend into your decor.

How many Infrared Panel Heaters will I need to heat my home?

This will depend on the amount of rooms you need to heat, how large they are, the ceiling height, insulation, glazing and position of the heaters within the room.

A way to estimate what you need is to multiply 50 watts per m2 that you need to heat. So, if your room is 3m x 4m = 12m2, you would need 12 m2 x 50 watts = 600 watts. Note: This is based on a standard ceiling height of 2.4 metres (insulated home).  Please refer to our calculator on the 'Cost Savings' page.



Can I change the look of my Panel?


Yes, there are options to change the look of your panel.  The display surface can have a picture printed on at point of manufacturer – some of the picture options can be viewed here.


Our NF-Series can be printed with an image of your choice right here in NZ before we send out to you.  

Or you just want to change the colour, there are options for specialsed hi-temp paints to be applied.

How is my panel installed?

Using simple, secure fittings, packaged with heating units, infrared panels can be mounted on walls or ceilings. In non-standard constructions, some installations may require a more specialist fitting.  Templates are supplied with every panel for ease of installation.  

Depending on the type of installation (retro-fit or new build), wiring can be completely hidden or collected discreetly in a cable tidy.

A panel can be fitted in as little as 30 minutes. Whole house installations can take as little as a day depending on existing electrical circuits.  If unsure, most agents will offer an installation service or contact your local handyman or electrician (for hard wiring).

How do I control the heat?

Like conventional heating systems, far infrared technology can be controlled through a range of programmable thermostats, receivers and sensors.

Can I touch the panel surface when it is on?

No, the surface temperature of the Panel will reach up to 100°C degrees so we do not recommend that you touch it whilst in use. The back of the Infrared Panel Heater is insulated so it will not burn your wall.

How long will be Infrared Panel Heater last?

Our infrared panels have been manufactured for over 16 years. Since the technology involves no moving parts and/or component degradation, panels are estimated to last a lifetime.

For added piece on mind, all panels come with a manufacturer's 5 year guarantee (with 7 years on the heating element).

Why is Far Infrared a natural heat?

Far Infrared heating works like sunshine - the most effective source of natural heat.  Imagine how cold you feel when you stand in the shade on a winters day but when you step into the sun, you immediately feel the warmth, even though the air temperature has not changed. This is the Far Infrared Rays warming your body.  

Far infrared Rays should not be confused with Ultraviolet Light which can cause sunburn and damage the skin.  Far Infrared Heating is 100% safe.


How does Far Infrared heating work?


Infrared heating emits harmless rays which will directly warm the solid objects in the room like you, the floor, and the furniture. The rays are absorbed by the solid mass and the heat is then emitted back into the room in an even and consistent level to ensure an equal spread of heat.

Convectional heating relies on the circulation of air to warm the room. When the air gets warm, it rises which forces the cooler air downwards causing a cycle. This is why you can feel warm all over but can have cold feet! Unlike convection heating, infrared heating does not require air in order to circulate the warmth around the room so is far more efficient.


Why Is Far Infrared Heating healthier?

A major advantage of infrared heating is that air is not used as the medium for transporting the heat. There is less air movement which reduces the amount of dust lifted into the air. The result of this is you have far less dust and allergens, dust, spores and bacteria in circulation, making it an ideal solution for allergy suffers.  

By heating the fabric of the room there is very little temperature difference between floor and ceiling.  Another factor to consider is the drying out of damp walls. Infrared heats the walls and not the air combating mould and mildew which in turn improves the air quality.

Albert Szent-Gyorgi, Nobel Prize Winner and the discoverer of vitamin C, believed that all energy from the sun has profound effects on us. His research showed that light can literally stimulate the body’s basic biological functions – modern research is showing that Far Infrared does indeed stimulate metabolism.

For more information, see Health Benefits.

What is Carbon Crystal technology?

Carbon Crystal is the next major step in the electric far infrared heating industry.  It is the combination of carbon fibre integrated with nanotechnology, transforming carbon into nanometer form.  The chemical and physical properties of the molecular structure of carbon are modified into micro units, very small, smooth and fine crystal powder.  The completion of the process strengthens carbon crystals to a greater degree with higher functionality, effectiveness and efficiency in heat conduction.

How energy efficient are the panels?

Since all energy is converted to heat, infrared panels are 100% energy efficient at point of use.

What are the main properties of Far Infrared Rays?

They cannot be seen with the naked eye.
They generate heat when absorbed by many substances.
They penetrate many objects including human tissue.
They exhibit features of light such as travelling in straight lines, but can be deflected & reflected.